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Enterra Solutions, LLC, Signs Pentagon Contract to Provide Call Center Services in Iraq
RESTON, Va. (January 16, 2008) – Enterra Solutions, LLC, announced today that it will establish a multi-lingual Call Center in Iraq that will provide customer service support for Iraqi manufacturing companies. As the next step in Enterra Solutions’ Development-in-a-Box™ solution for emerging markets, the Call Center will support both Iraqi state-owned enterprises and private industries furthering economic development and growth in the region. Call Center services are initial steps towards making Iraqi businesses more attractive in the global marketplace. Enterra Solutions plans to start offering Call Center services within 90 days.
"By providing cost effective, world-class customer service we can help Iraqi businesses make their products more desirable in the domestic Iraqi marketplace and, eventually, to international markets as well," said Stephen F. DeAngelis, president and chief executive officer of Enterra Solutions. "Our ultimate goal is to make the global economy available to Iraq."
Building the Regional Economy
Enterra Solutions' signed an agreement with the U.S. Department of Defense's Task Force to Improve Business and Stability Operations in Iraq, established by the Business Transformation Agency (BTA), to provide Call Center services. Under the direction of Deputy Under Secretary of Defense Paul Brinkley, Enterra Solutions will support the BTA in its overall goal to employ Iraqis in Iraq and promote sustainable economic development.
Enterra Solutions will provide access to a pool of shared service resources to Iraqi companies that would not otherwise have the economic resources to set up centers on their own. The Call Center will be primarily staffed by Iraqi customer service personnel and will offer services in English, Kurdish and Arabic.
"The Iraqi Call Center is the model for a program we intend to offer in other areas of the Middle East and Africa," explained DeAngelis. "We will be working with local providers as well as our strategic partners to establish this service."
Additional Developments
Last November, Enterra Solutions announced it would establish a business-to-business (B2B) and business-to-consumer (B2C) trading exchange service to help stimulate the Iraqi economy. The Iraq trading exchange will provide services under a different BTA contract to assist Iraqi companies with selling their products world-wide. Although these services are provided under separate contracts, they are complementary and the Call Center will support the B2B and B2C Trading Exchange. Enterra Solutions also recently announced a series of strategic alliances that will support work in Iraq.
About Enterra Solutions
Enterra Solutions, at www.enterrasolutions.com, is the leader in Enterprise Resilience Management™ - a new enterprise architecture that enables public- and private-sector organizations to respond to the stressors that result from globalization, rapid technological change, terrorism, natural disasters, and other 21st century challenges. Enterra's proprietary Enterprise Resilience Management Solution™ (ERMS™) consists of a best-practices methodology and technology solution that automates rules sets and integrates security, compliance and business process optimization into a single function, and provides a platform that transforms the organization into a Resilient Enterprise™.
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